All HEINE dermatoscopes come with a limited 10 year warranty from date of purchase. The warranty, for parts and labor, will be honored by the manufacturer (HEINE) based on the condition and proper use of the device and following the operating instructions. They also feature a 30 Day Money Back Guarantee.
Please note that all parts and accessories have a 1-year warranty. Warranty for 3rd party cameras are based on and covered by camera manufacturer only. During the warranty period, defects in the device will be repaired free of charge as long as the malfunction is due to defective material or workmanship. HEINE products with any manufacturer defects will be replaced within 30 days of purchase. The warranty does not cover loss, damage due to wear and tear, negligent use, hard impacts, missing parts, water damage, lithium rechargeable batteries beyond 1 year, scratched or chipped lenses, unauthorized repairs, improper cleaning, or incoming shipping damage.
To have your defective unit serviced, replaced, or returned please contact Stevens at firstname.lastname@example.org